Tell us about your device. For mobile claims, estimate is based on your chosen device and Verizon Protection Plan. If you are not enrolled, estimate is based on single device coverage.
Start typing device make or modelWhen autocomplete results are available use up and down arrows to review and enter to select. Touch device users, explore by touch or with swipe gestures.
Mobile number Which type of account do you have? Individual/Family Business Find out now
Answer questions about your device and determine if you're eligible for a repair or replacement. Start a claim
Based on what's wrong with your device, we'll provide a few options for your repair or replacement.
Stay updated on your claim every step of the way. We'll get you back up and running fast. Track your claim
Get your device back to normal and get back to life. We'll make sure it's set up and activated. Get support for your device
If we’ve requested documentation for your claim, you can upload it here. Providing documentation helps verify your account.
Protect all your eligible home products with one simple plan.
| Complete your claim before | Receive your device |
| 12am CT Monday - Friday | Next day (Saturday delivery where available) |
| 12am CT Saturday | Monday |
| 10am CT Sunday | Monday |
| Complete your claim before | Receive your device |
| 4pm your local time Monday - Sunday | Same day delivery and set up is available for select devices |
* Same day smartphone replacement eligibility will be determined at point of claim, contingent on certain criteria, including customer location, technician availability, and inventory availability
